Terms & Conditions

Use our website for lawful purposes and provide accurate information when requesting a quote, submitting artwork, or placing an order.

Product availability, decoration options, and order details may require confirmation from us before production.

Artwork, trademarks, photographs, and logos you upload must be yours or used with proper permission. You’re responsible for the content and permissions associated with your submitted artwork.

We print and embroider your own artwork or content you have permission to reproduce; we do not reproduce copyright-infringing material. We review your design with you and send a proof to agree on the best production approach before production.

• We provide a digital artwork proof for your approval.
• Production does not begin until you approve the proof.
• Please review spelling, colors, garment selections, quantities, and placement before approving.
• Changes you request after approval may cause additional charges and delays.
• Colors shown on screens can vary slightly from printed ink, thread, and garment colors.

Payment-card information is processed securely by Stripe and we don’t store it directly. Local pickup is available at the Norfolk store, and nationwide shipping is available for eligible orders.

For apparel orders, standard production usually takes 2–5 business days after proof approval, depending on the order. After apparel production, most orders ship within 1–2 business days, depending on stock. Carrier transit time is additional; see our Shipping & Delivery page for typical transit estimates.

For rush orders, we’ll confirm the delivery date with you by phone or email after you approve your order and artwork proof.

We generally do not accept returns or exchanges for a change of mind, a size or color selected incorrectly, or customer-supplied spelling, names, numbers, or artwork errors reproduced as approved.

If your order arrives damaged, defective, missing items, or materially different from your approved order, report the problem within 30 calendar days of delivery or pickup. Contact us with your order number, a description of the problem, the quantity and items affected, and clear photos where applicable. Keep affected items and relevant packaging, and contact us before sending anything back.

For confirmed order errors, defective products, or items materially different from the approved order, we’ll arrange an appropriate correction, replacement, or refund for the affected items. If a physical return is needed, we’ll provide instructions and identify which items to send; we don’t automatically require the entire order when only part is affected. We cover authorized return shipping for a confirmed error or product defect. Approved refunds go to the original payment method; we’ll explain the expected processing timeline when the claim is approved.

Proof approval does not remove our responsibility for production errors or products materially different from the approved order. Read the full Returns & Refunds policy.

Questions about these terms or a specific order can be sent to info@design4youink.com or discussed by phone or text at 757-214-8404.