Returns & Refunds

If your order arrives damaged, defective, missing items, or materially different from your approved order, contact us so we can make it right.

Email info@design4youink.com or call/text 757-214-8404 with:

• Your order number.
• A description of the problem.
• The quantity and items affected.
• Clear photos showing the issue, where applicable.

Keep the affected items and relevant packaging while we review your claim. Contact us before shipping anything back.

For confirmed errors caused by Design 4 You, defective products, or items materially different from your approved order, we will arrange an appropriate correction, replacement, or refund for the affected items.

We begin by reviewing your information and photos. If a physical return is needed, we will provide instructions and identify which items to send. We do not automatically require the entire order to be returned when only part is affected.

We cover authorized return shipping when the return is necessary because of our confirmed error or a confirmed product defect.

Refunds for approved claims are issued to the original payment method. We will explain the resolution and expected processing timeline when your claim is approved.

• We generally do not accept returns or exchanges for a change of mind.
• We generally do not accept returns or exchanges for a size or color you selected incorrectly.
• We generally do not accept returns or exchanges for customer-supplied spelling, names, numbers, or artwork errors reproduced as approved.

Please review garment information, size charts where available, and your digital proof before approval. If you need help choosing a garment or checking your design, contact our team.

Proof approval does not remove our responsibility for production errors or products materially different from the approved order.

Damage caused by misuse, alterations, or failure to follow care instructions is not covered. A genuine manufacturing or decoration defect is not automatically excluded simply because the item was worn or washed according to its care instructions.

Screen displays, garment dye lots, inks, and embroidery threads can produce slight color variations. Minor variations alone are not normally defects. Contact us if there is a significant difference from the approved order so we can review it.

If your selected garment is unavailable, we will contact you to discuss alternatives and obtain your approval before substituting another garment.

Contact info@design4youink.com or call/text 757-214-8404. Our team will review your concern and explain the next step.

This policy does not limit rights that cannot be excluded under applicable law.