Our policies & help

Artwork Approval

Your digital proof is the final review point before production. We do not begin production until you approve the artwork proof.

How the proof process works

  • Send the artwork you have, or tell us the wording and placement you need.
  • Our team reviews the requested design, placement, and production details.
  • We email a digital artwork proof for your review.
  • Production begins only after you approve the proof.

Review your proof carefully

Check the spelling, names, numbers, colors, garment choices, decoration locations, and overall placement before approving.

Colors shown on screens can vary slightly from printed ink, thread, and garment colors. Our team can help explain the selected decoration method and placement before production.

Changes after approval

Changes you request after approval may cause additional charges and delays. Contact us as soon as possible if something needs to change.

Approval confirms that the submitted proof is ready for production. Please do not approve until all the details you supplied are correct.

Proof approval does not remove our responsibility for production errors or products materially different from the approved order. See our Returns & Refunds policy for details.

Rights to submitted artwork

Artwork, trademarks, photographs, and logos you upload must be yours or used with proper permission. By submitting artwork for a project, you confirm that you have the rights needed for us to use it.