Just because we’re a local leader in the industry doesn’t mean we forget how crucial customer satisfaction is to our business. We take into consideration everything we do to ensure that our customers’ experiences with us are good ones. Our customers enjoy the accessibility and attention of a local embroidery shop, but with big-name service, dependability, and pricing.
Before accepting an order, we make sure it is something we can complete. We will not, under any circumstances, accept an order we cannot fill or whose deadline we cannot meet. By the same token, we’re not the kind of company that runs a 9 to 5 operation. We take great pride in our expedient turnaround, and we do not shy away from rolling up our sleeves and putting in extra hours when the occasion calls for it.
Every customer is given a guaranteed delivery deadline before a single item is produced, ensuring that they are never wondering whether or not we’re going to deliver.